Risk-taking, trust, and serendipity are key ingredients of joy. Without risk, nothing new ever happens. Without trust, fear creeps in. Without serendipity, there are no surprises.
-Rita Golden Gelman --
When speaking to someone who is working in a call center, please do try to remember that they're not all evil people. They just have to do what their employers tell them to do. So please, take pity on them and be nice? Because they'll be nice right back!